GetResults

Availability Management

The Vigilant Difference: Everything supporting a service is critical

IT has successfully trained end-users to troubleshoot IT service availability issues. No matter where the fault lies, the end user knows, and calls the help desk to tell them "The network is down". While the outage may have absolutely nothing to do with the network, IT has been stereotyped. Like any other stereotype or prejudicial predisposition, the only way to change this behavior is through education and awareness. However, the idea of the business seeing true and accurate availability metrics of service frightens most IT departments to the point that they will live with the network folks being blamed.

Not exactly a Business Service Management (BSM) approach, is it? Vigilant responds to this challenge by offering Availability Management solutions that take the full service into picture. Vigilant's ServiceCMDB™ (SCMDB); a customer focused Configuration Management Database, is utilized to accurately account for availability metrics. It also inherently determines risks in the availability of service by defining single points of failure and identifying "fragile" configuration items.

In a Vigilant IT organization, failure is not an option. GetVigilant Availability Management solutions, keep your services available to your customers, and GetResults for your business.

• Vigilant Enterprise Solutions, Inc.
• 4311 W. Waters Ave., Suite 203
• Tampa, FL 33614
• P: 888-321-ITIL
• F: 881-471-ITIL
• E:

• Vigilant Enterprise Solutions, Inc.
• 160 Chapel Road Suite 202
• Manchester, CT 06042
• P: 888-321-ITIL
• F: 881-471-ITIL
• E: