GetControl™ – Configuration Management

The Vigilant Difference: Service sets the scope

Configuration Management Databases are the key to a successful Service Management implementation. Knowing your environment and how it is configured is not a new concept. Yet companies are wasting millions of dollars on trying to deploy a successful CMDB, and failing. The reason is the one rule that everyone learned in ITIL foundations, but quickly forgot during implementation: SCOPE.

Vigilant takes a drastically different approach to defining scope, which in turn defines success. Instead of geographically based scope, or line-of-business based scope, Vigilant utilizes a unique System Mapping methodology. Through this proprietary process, Vigilant Configuration Management solutions are defined from the Business Services view down into the Configuration Items that matter.

A Vigilant IT organization knows what's running the business. With Vigilant's Service Configuration Management Database implementation, IT gains total visibility into risk, change, and impact, which allows them to GetControl.