GetAware™

Managing distributed and disparate environments is no longer a pipe dream. Methodologies such as ITIL and ISO 20000 are maturing, along with technology enablement of these processes. However, implementations have been wrought with failure. This usually is due to clients trying to do too much, too fast, without seeing the big picture. Vigilant's GetAware Suite offers solutions to challenges that affect operations today, but work within a strategic vision. Performance and Monitoring solutions are always related back to Configuration and Change, both tactically and strategically.

Vigilant's GetAware suite is driven with a service management platform that creates a more effective delivery and support model around IT services. By creating visibility deep into the systems from a service perspective, IT improves its ability to respond to system outages, and manage capacity and performance. This has a drastic increase in customer satisfaction and delivers real value to the business.