GetAware™

End to End Monitoring

The Vigilant Difference: Know your Customer Experience, and then Make it Better

Vigilant's End-to-End Monitoring Solution provides a unique approach to measure, manage, and report on vital business functions that affect the performance and availability of business operations. Many companies struggle with the challenge of system monitoring by using legacy point solutions that do not integrate or correlate with other tools. Vigilant's ServiceCMDB methodology enables immediate definition of priority and dependency of configuration items in the environment.

The Vigilant Experience Model™ provides a method for correlating and linking customer transactions with associated infrastructure events and capabilities.

IT management can now GetAware of the health of complex transactions throughout the infrastructure. IT now knows how to respond to incidents in the environment, and can call on the right people quickly to restore the service.

Empowered by accurate and useful information, IT can now GetControl™ of the environment, and the expectations of customers as well.

Your business needs you to know what is happening in your environment, as well as with their individual end users. So raise your awareness and capabilities and GetVigilant to help you improve your customers' experience.