GetAware

Dashboard Management

The Vigilant Difference: In today's technology, there is no single critical failure point. Many things happen at once, and knowing what is going to happen is as important as what is happening right now. Especially when a failure of an IT support business Service is taking place.

A primary mission of any IT department is timely and accurate service restoration. Dashboards are a critical element in creating one "window" to view total health of IT services, yet they must be dynamic enough to support a wide audience of practitioners. By consolidating Key Performance Indicators (KPI's) into one interactive view, Service Management dashboards provide both a real-time and historical view into overall business performance. Integrating and correlating Change Management data with capacity, performance, and logic validation is a challenge. Disparate data leads to increased diagnostic time or misapplied repairs that cause further impact on the customer's experience and satisfaction.

The Vigilant Experience Model™ is used to establish a dependency model that becomes the basis for the dashboard framework. Once in place, this model allows the integration of point solutions for specific views while allowing IT practitioners to instrument solutions with their own Best Practices. New projects, defects, changes, and QA results can be incorporated into the dashboard enabling a proactive enterprise-wide view of demand on the environment.

A Vigilant organization is one that is aware of what is going on – GetVigilant and GetAware of what's happening in your enterprise.