GetAware

Application and Infrastructure Profiling

The Vigilant Difference: Mug shot and fingerprint the needle before throwing it into a pile of needles.

Vigilant' Application and Infrastructure Profiling Service helps IT GetAwareTM. By capturing detailed transaction data and analyzing it through a proprietary system mapping process, Vigilant assists IT in understanding the effect that the underlying technology infrastructure has on the customer's experience.

Vigilant's Application and Infrastructure Profiling Service benefits Clients by giving them insight into the complex interactions among software, servers, and networks for each critical business transaction. Vigilant's experienced engineers identify system areas that are most susceptible to performance and availability disruptions. Vigilant profiles the customer's perspective of the business process, utilizing diagnostic tools that traverse the presentation, logic, data, server, and network layers. This information is aligned with Vigilant's Experience Model™, providing the correlative intelligence from business impact to infrastructure cause and back.

Business information systems are composed of hundreds of interconnected components. Vigilant quickly identifies the impact of each of these elements, and zeroes in on those that are compromising application performance. Vigilant provides clients with a quantitative assessment and detailed recommendations for improving operations of key applications.

Don't leave your Service Management delivery and support processes to chance, GetVigilant and understand how your infrastructure and applications can be optimized to support your business.